The only problem was the courierDX were not good as they didn’t deliver my third blind on time and you had to keep chasing them.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that there was an issue with the delivery of your third blind and that it did not arrive on time.
We’re pleased that we were able to assist in progressing the delivery, and we appreciate you taking the time to share your experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that there was an issue with the delivery of your third blind and that it did not arrive on time. We’re pleased that we were able to assist in progressing the delivery, and we appreciate you taking the time to share your experience.