The universal move towards the customer having to carry out the survey and measuring does not work for us as pensioners- scrambling up a ladder to measure roof openings in your mid- seventies is not exactly what we want to be doing
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your concerns and appreciate that measuring roof windows can be challenging, particularly for customers who may not feel comfortable or safe using ladders.
Your comments highlight an important consideration, and we appreciate you taking the time to share your perspective.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your concerns and appreciate that measuring roof windows can be challenging, particularly for customers who may not feel comfortable or safe using ladders. Your comments highlight an important consideration, and we appreciate you taking the time to share your perspective.