only 1 of 4 parts delivered - no indication when the rest will arrive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that only one of the four parts of your order was initially delivered, and that there was no clear indication of when the remaining items would arrive. We understand how frustrating and inconvenient this can be, particularly when you were left without any useful delivery information.
We’re pleased to see that all items have now been delivered, although we’re sorry that they arrived later than expected. We appreciate your patience while the outstanding items were being delivered and apologise for the delay and the lack of communication around the expected delivery times.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that only one of the four parts of your order was initially delivered, and that there was no clear indication of when the remaining items would arrive. We understand how frustrating and inconvenient this can be, particularly when you were left without any useful delivery information. We’re pleased to see that all items have now been delivered, although we’re sorry that they arrived later than expected. We appreciate your patience while the outstanding items were being delivered and apologise for the delay and the lack of communication around the expected delivery times.