Thank you for your feedback. We understand that value for money is an important part of the overall customer experience, and we are sorry to hear that you felt the product was expensive for what it is.
We strive to provide high-quality products that are designed for durability, and performance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that value for money is an important part of the overall customer experience, and we are sorry to hear that you felt the product was expensive for what it is. We strive to provide high-quality products that are designed for durability, and performance.