The website was dreadful, I couldnt put a house name in the address details only a number! which I don't have so I had to send it to a member of staffs address who had a house number !!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when entering your address during the ordering process.
We appreciate you bringing this to our attention, as clear and flexible address options are important for a smooth ordering experience. Your comments will be shared with the relevant team for review as we continue to improve our website and checkout process.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when entering your address during the ordering process. We appreciate you bringing this to our attention, as clear and flexible address options are important for a smooth ordering experience. Your comments will be shared with the relevant team for review as we continue to improve our website and checkout process.