Got the kit to service my windows and inside was the little pictogram sheet that is supposed to show you how to do it, it is very poorly thought out, would it hurt to put a few words on the sheet?
My old windows bear very little resemblance to the silly little pictures.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
