Thank you for your feedback. We're sorry to hear that the item received was not the correct size.
We would encourage you to contact our customer service team if you have not already done so, as they will be happy to review your order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the item received was not the correct size. We would encourage you to contact our customer service team if you have not already done so, as they will be happy to review your order.