The left side frame strut was perfect. The angle of the right hand strut was not completely accurate, resulting in a gap at the joint.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that the left-hand frame strut fitted perfectly. However, we're sorry to learn that the angle of the right-hand strut was not completely accurate, resulting in a gap at the joint.
We would recommend contacting our customer service team and providing a few photos of the gap and the installation, as this will help them assess the issue and determine the best solution for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that the left-hand frame strut fitted perfectly. However, we're sorry to learn that the angle of the right-hand strut was not completely accurate, resulting in a gap at the joint. We would recommend contacting our customer service team and providing a few photos of the gap and the installation, as this will help them assess the issue and determine the best solution for you.