I am happy with the ease of ordering and service but I am just replacing a blind that I purchased from you less than 6 years ago. The blind that needed replacing lost some its black plastic/rubber guides within couple of years and has slowly but surely meant that the blind has shredded to the point that it had to be replaced. I would have gone somewhere else to see if their product performed better but they all seem just to buy from you anyway. Shame really as everything other than product performance is good.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the ordering process and service. However, we're sorry to learn that your previous blind required replacement after less than six years. We understand your disappointment, especially as product durability is an important part of the overall experience. Your comments regarding the blind's longevity and performance will be shared with the relevant team for review.