I ordered 2 blinds, but tracking showed they'd arrive after I left on travel. The main support lines were unanswered for days, so I called the Dublin number. An agent promised to recall the order and process a refund within 15 days. Despite this promise, Velux processed payment, issued an invoice, and Royal Mail attempted delivery. Since I am away until Nov 24th (as I explicitly told the agent), I was forced by Royal Mail to reschedule the delivery. The 9th of November was the latest available slot I could choose, so I selected it hoping I can continuously reschedule it until I get back home—because the return request was clearly never processed. Communication across your support and delivery channels has been extremely confusing and frustrating.
