The self assembly instructions need to have written information about what to do at each stage, pictures are not enough.
On the CFU150100 information sheet, a picture and explanation is required for where the solar blind sits.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the assembly instructions were not clear enough. We understand that relying solely on pictures can make the installation process confusing, particularly when specific actions or component locations are not fully explained.
Your suggestion to include written guidance for each stage of the assembly process is valuable and will be shared with the relevant team. If you need any assistance with the installation, please don't hesitate to contact our customer service team, who will be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the assembly instructions were not clear enough. We understand that relying solely on pictures can make the installation process confusing, particularly when specific actions or component locations are not fully explained. Your suggestion to include written guidance for each stage of the assembly process is valuable and will be shared with the relevant team. If you need any assistance with the installation, please don't hesitate to contact our customer service team, who will be happy to help.