You didn’t send me all the colour samples I requested - 1 was incorrect. But it didn’t change anything
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the sample pack did not include all of the colours you requested.
We're pleased to know that this did not affect your final decision, but we appreciate you bringing the issue to our attention.
If you would like to receive the correct sample, please contact our customer service team, who will be happy to assist you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the sample pack did not include all of the colours you requested. We're pleased to know that this did not affect your final decision, but we appreciate you bringing the issue to our attention. If you would like to receive the correct sample, please contact our customer service team, who will be happy to assist you.