Include a screwdriver appropriate to the screws provided - I luckily had one from a previous time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m glad you had one screwdriver available, and we’ll take your feedback into account as we work on improving our installation experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m glad you had one screwdriver available, and we’ll take your feedback into account as we work on improving our installation experience.