Thank you for your review. We tried to contact you to discuss this, but unfortunately weren’t able to reach you. According to the tracking information, your order has now been delivered. If this isn’t correct, please let us know and we’ll be happy to look into it further.
We’re sorry for the delay and appreciate your patience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We tried to contact you to discuss this, but unfortunately weren’t able to reach you. According to the tracking information, your order has now been delivered. If this isn’t correct, please let us know and we’ll be happy to look into it further. We’re sorry for the delay and appreciate your patience.