Your supporting documentation is outrageously bad.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the supporting documentation did not meet your expectations. We are reviewing our materials to ensure they provide clearer and more comprehensive guidance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the supporting documentation did not meet your expectations. We are reviewing our materials to ensure they provide clearer and more comprehensive guidance.