No problem with the product itself but the illustration-only instructions
Required a bit of a fathoming!
It would be useful maybe to have instructions how to remove the old blind (this was my need) as well
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear the product itself met your expectations, and we appreciate your comments regarding the instructions. We understand that installation can be clearer with additional guidance, and your suggestion to include steps for removing an existing blind is very helpful.
Your feedback is important to us, and we're continually working to improve our user instructions.
If you need any further support, please don’t hesitate to reach out.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear the product itself met your expectations, and we appreciate your comments regarding the instructions. We understand that installation can be clearer with additional guidance, and your suggestion to include steps for removing an existing blind is very helpful. Your feedback is important to us, and we're continually working to improve our user instructions. If you need any further support, please don’t hesitate to reach out.