Awful experience! One blind arrived and had to contact customer service twice as the other blind missing! Second blind arrived extremely late (and it was the second time they dispatched it) and very damaged! Not impressed with the excuses from customer services.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you experienced with your order and the condition of the second blind. This is not the level of service or quality we aim to provide.
Please reach out to our customer support team so we can resolve this for you promptly.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you experienced with your order and the condition of the second blind. This is not the level of service or quality we aim to provide. Please reach out to our customer support team so we can resolve this for you promptly.