Very annoyed a few days after purchase you had a special offer of 20% off. ended up costing me £60 more. Will not use again.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We understand how frustrating it can be to see a promotion shortly after making a purchase, and we’re sorry for the disappointment this caused. We regularly offer seasonal discounts, so we recommend keeping an eye out for future deals.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We understand how frustrating it can be to see a promotion shortly after making a purchase, and we’re sorry for the disappointment this caused. We regularly offer seasonal discounts, so we recommend keeping an eye out for future deals.