Am still waiting for my products to be delivered....there is a delay and no date for delivery.....someone must know when they come back into stock.....I just need a timeframe
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my sincere apologies for the delay caused on your order. I am glad to hear that you now have the items. Please let the customer support team know if there is anything else we can do to assist with your order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my sincere apologies for the delay caused on your order. I am glad to hear that you now have the items. Please let the customer support team know if there is anything else we can do to assist with your order.