Disappointed with quality of new blind (previous blind from a few years ago from you was far superior quality). New blind put up today was difficult - the side cords were rather short and very thin.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations.
Please know that we’re committed to helping you get the best possible experience with your blind. If the cords or any other component don’t seem quite right, our customer service team would be happy to take a closer look and offer a solution.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Please know that we’re committed to helping you get the best possible experience with your blind. If the cords or any other component don’t seem quite right, our customer service team would be happy to take a closer look and offer a solution.