I was entirely satisfied with my buying experience and with the 3 blinds I recieved. The process of installing these blinds is a little more complicated than I imagined but doable
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were satisfied with your buying experience and that your three new blinds met your expectations.
We appreciate your note about the installation process as well. If you ever need assistance or have questions in the future, we’re always here to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were satisfied with your buying experience and that your three new blinds met your expectations. We appreciate your note about the installation process as well. If you ever need assistance or have questions in the future, we’re always here to help.