The wiring mechanism didn’t appear to be correct on delivery and when installing it creates a blind that won’t fully extend when closed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the wiring mechanism didn’t appear correct on delivery and that it caused the blind to stop short of fully extending. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the wiring mechanism didn’t appear correct on delivery and that it caused the blind to stop short of fully extending. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.