The instructions are not intuitive . The link between the video instructions and the written instructions are not immediately obvious . Once the parts are correctly located in the frame of the window it is straightforward to fit it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. Your feedback is important to us, and we're continually working to improve our service.