It still isn’t working and I need another part which the website did not tell me I needed. Why does it not tell me I need a zoz 241 at the time I ordered. Page 10 of instructions tells me I need some but why could you not have said that before ?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced. Our customer support team would be happy to help you get the correct part and ensure everything is working as it should. Please feel free to reach out so we can resolve this for you as quickly as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced. Our customer support team would be happy to help you get the correct part and ensure everything is working as it should. Please feel free to reach out so we can resolve this for you as quickly as possible.