Having ordered 2weeks ago still awaiting delivery as courier lost the first one and still has not delivered or communicated when it will be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you have experienced. I can see there was a replacement issued by the customer services team earlier this week.
You should have received the order confirmation which as the delivery ETA, if the item is not delivered please reach out to our support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you have experienced. I can see there was a replacement issued by the customer services team earlier this week. You should have received the order confirmation which as the delivery ETA, if the item is not delivered please reach out to our support team.