I had two questions to ask the support staff to clarify the picture book instructions, and both calls were dealt with effectively. This was absolutely key to getting the job done, which was a challenge since by its nature, you are working at an angle and partly overhead.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that our support team was able to assist you effectively and help clarify the instructions. If you need any assistance in the future, we’ll be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that our support team was able to assist you effectively and help clarify the instructions. If you need any assistance in the future, we’ll be happy to help.