Thank you for your feedback. We’re pleased to hear that you found the installation easy. Our goal is to make the setup process as straightforward and hassle‑free as possible, so it’s great to know it worked well for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the installation easy. Our goal is to make the setup process as straightforward and hassle‑free as possible, so it’s great to know it worked well for you.