I am very sorry to see that you have not received you blind fabric samples. I have raised a replacement order for your perusal and sent an order confirmation directly to your email. They are showing as an estimated delivery date of 05.02.2026. If they have not been delivered by the end of Friday, please contact our customer service team via telephone or email and we can look into your enquiry further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I am very sorry to see that you have not received you blind fabric samples. I have raised a replacement order for your perusal and sent an order confirmation directly to your email. They are showing as an estimated delivery date of 05.02.2026. If they have not been delivered by the end of Friday, please contact our customer service team via telephone or email and we can look into your enquiry further.