Pleased with items but disappointed that we had to wait 4 weeks for them
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re happy with the items. We apologise for the delay with your order and are pleased that it has now been delivered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re happy with the items. We apologise for the delay with your order and are pleased that it has now been delivered.