The package was left on the road outside my house. I am away so for all I know it is stolen
Comment by veluxblindsdirect.co.uk:
I am sorry to see that your blind was not delivered to an appropriate location. However, I am glad to hear that you ended up receiving the blind as intended. As per our previous telephone call, we discussed the delivery and agreed I would send the POD for your perusal.
Additionally, we clarified that blind that you had ordered was the incorrect size. I am very pleased that we managed to navigate the VELUX Blinds website together in order to find the returns forms and also the correct blind that you required.
I hope your new VELUX blind will make a great addition to your cinema room.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I am sorry to see that your blind was not delivered to an appropriate location. However, I am glad to hear that you ended up receiving the blind as intended. As per our previous telephone call, we discussed the delivery and agreed I would send the POD for your perusal. Additionally, we clarified that blind that you had ordered was the incorrect size. I am very pleased that we managed to navigate the VELUX Blinds website together in order to find the returns forms and also the correct blind that you required. I hope your new VELUX blind will make a great addition to your cinema room.