Items were shipped 3 days ago but are still showing in tracking sitting in warehouse in France! Need to improve shipping or use different courier
Comment by veluxblindsdirect.co.uk:
I was sorry to hear that your blinds have not arrived on the expected delivery date. I attempted to call you to discuss this further, as you were unavailable, I have emailed you with to confirm that we have processed a replacement order to avoid any further disappointment in the event that the original order does not arrive. Please accept our sincere apologies for any inconvenience this may have caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I was sorry to hear that your blinds have not arrived on the expected delivery date. I attempted to call you to discuss this further, as you were unavailable, I have emailed you with to confirm that we have processed a replacement order to avoid any further disappointment in the event that the original order does not arrive. Please accept our sincere apologies for any inconvenience this may have caused.