After I enquired about the whereabouts of my item, I felt I was fobbed off with the "it's in customs" answer, which it has been for the last week, going backwards and forwards in the same building
Comment by veluxblindsdirect.co.uk:
Please accept my apologies for the inconvenience caused by this. During our previous discussion you explained that due to the delay the customer had cancelled the job for the blind, we advised that you would be able to raise a return request via our VELUX Blinds Direct website in order to get a refund. We have provided an email with the appropriate link for your perusal.
If there's anything we can do to help, please reach out to us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Please accept my apologies for the inconvenience caused by this. During our previous discussion you explained that due to the delay the customer had cancelled the job for the blind, we advised that you would be able to raise a return request via our VELUX Blinds Direct website in order to get a refund. We have provided an email with the appropriate link for your perusal. If there's anything we can do to help, please reach out to us.