The visuals of the blinds on the website are awful, especially when trying to chose the colour. They appear to be some sort of grainy illustration rather than just a regular photograph, which would be far better. Filling in address details isn't up to the standard of most modern websites. Most websites trigger an auto-fill on my iPad, yours didn't. When I entered my postcode the street address was generated in the wrong order. It had street>house name>village whereas it should be House name>street>village. Do you use American software? As that's usually what it does. I had to pretend my address wasn't on the list and enter it manually. I also don't have a landline but the website insisted I enter it so I had to repeat my mobile number. Admittedly all this smacks of 'first world problems' but it would be nice not to have any problems with it at all, especially when customers may be time pressured when making an order as I was. When installing the blind I found I couldn't adjust the angle of the slats as the mechanism was stuck so I had to take it all down again and investigate. The problem was that the guide bracket on the mechanism in the head of the blind wasn't attached properly. Once I worked out how it went on all was good. Not sure why the bracket wasn't in place. The blind is now up and it's great.......as is my newly installed window which was fitted by an approved Velux Fitter who is a real craftsman. Perfect job. Not a mark scratch or smudge on the surrounding decor at all. It replaced an old leaking Fakro window that hadn't been fitted properly and not a patch on the quality of a Velux. I hope to eventually replace all the other Fakros with Velux windows in my property as they're brilliant.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your detailed feedback. We’re sorry to hear you experienced difficulties with the website and during the initial installation of your blind. Your comments about the visuals, address form, and the installation issue are very helpful, and we're continually working to improve our service. We’re delighted to hear that your blind is now working well and that your new VELUX window was installed to such a high standard by your certified installer. It’s wonderful to know you’re happy with the quality and are considering VELUX for future replacements. If you need any further assistance, we’re always here to help. Thank you again for choosing VELUX.