The blind design varied from the original, which seemed a better product. New holes had to be drilled and the channel to raise or lower could not be used without the accesory. May as well have bought a cheaper after market product. An advantage was that the click in for the cassette did work as OEM- which was good. Customer service has never responded to my e mail.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm sorry to hear you had some queries about the installation your new VELUX blinds. Thank you for taking the time to speak with me - as per our telephone conversation, I'm very happy to hear that you have managed to successfully fit the new style of blinds and these are working well as you'd initially expected. If you need any further assistance, we’re always here to help.