The blinds could do with being bag up for weather proofing when in transit. The blinds were left on my door step and water had soaked into the bottom of the boxes but luckily no damage. Velux is a top product and would buy again. Regards Darren
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
