Item was exactly as required and took 10-15mins to install after reading the thorough instructions. Took me longer to find the step ladders than installation time! Definately best to stick with the self branded product as the ease of install was worth it over any unbranded savings.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
