I have had no communication to say the goods were delivered . Until this survey. They went to the wrong address. I only knew it had been delivered by our neighbourhood WhatsApp’s asking whose parcel is this….
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues. You should have received a delivery notification, and the parcel certainly shouldn’t have been left at the wrong address. We’ll review this with our delivery partner.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues. You should have received a delivery notification, and the parcel certainly shouldn’t have been left at the wrong address. We’ll review this with our delivery partner.