The blind was left out in torrential rain by delivery service. The box was fully saturated and breaking up. I am drying the contents out to see if that’s effected.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your parcel was left out in such poor weather conditions. Your blind should arrive in perfect condition, and it’s disappointing to hear the packaging was saturated due to the courier’s handling.
Please do let us know if, after drying, you notice any damage to the product itself. If anything has been affected, we will happily arrange a replacement or assist with a solution as quickly as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your parcel was left out in such poor weather conditions. Your blind should arrive in perfect condition, and it’s disappointing to hear the packaging was saturated due to the courier’s handling. Please do let us know if, after drying, you notice any damage to the product itself. If anything has been affected, we will happily arrange a replacement or assist with a solution as quickly as possible.