I had a Velux blinds for a bigger windows which has a very useful ratchet mechanisms to hold blinds in place at specific positions. This one unfortunately don't have it, which is a shame.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you appreciated the ratchet mechanism on your previous blind. We’re sorry this model didn’t include it, and your comments will be passed on to our product development team.
We appreciate you taking the time to let us know—it helps us improve.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you appreciated the ratchet mechanism on your previous blind. We’re sorry this model didn’t include it, and your comments will be passed on to our product development team. We appreciate you taking the time to let us know—it helps us improve.