Communications were not great. I’m arranging a return which is scheduled for today - hope it works out.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the communication issues and any inconvenience caused. We hope your return process goes smoothly, and if you need any assistance, please reach out to us directly.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the communication issues and any inconvenience caused. We hope your return process goes smoothly, and if you need any assistance, please reach out to us directly.