It was easy to find the information I needed to order a replacement blind. In spite of the seven years I delayed before ordering a new blind to replace the one whose mechanism had broken, the old blind continued in use with the use of an expired bank card to keep it closed, but I think the new one is less likely to break because of the new system for altering the blind’s position. The replacement arrived promptly and was easily installed by my son. I would recommend Velux to anyone, they offer a really excellent service. Gill Seward
