We ordered blind fabric samples but there was an error in your processing which led to it taking several weeks for us to receive them. The communications and tracking were contradictory and confusing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that receiving your fabric samples took much longer than it should have.
Feedback like yours helps us improve both our dispatch process and our communication. Thank you for your patience and for bringing this to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that receiving your fabric samples took much longer than it should have. Feedback like yours helps us improve both our dispatch process and our communication. Thank you for your patience and for bringing this to our attention.