Great Product, easy to install.
Only major gripe is that I was buying replacement blinds and getting the old ones out was difficult. You need a clear video on your site (or with the new blinds) on how this is done. It's quite tricky and I had to look at third party youtube videos.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that you’re happy with the product and found the installation straightforward.
We appreciate your feedback about removing the old blinds. It can definitely be a tricky part of the process, and it’s clear we need better guidance in place. We're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that you’re happy with the product and found the installation straightforward. We appreciate your feedback about removing the old blinds. It can definitely be a tricky part of the process, and it’s clear we need better guidance in place. We're continually working to improve our service.