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Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for any confusion caused regarding delivery updates.
We’ve since confirmed that your order has been successfully delivered and received, and we’re pleased to hear that you’re now happy with it.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for any confusion caused regarding delivery updates. We’ve since confirmed that your order has been successfully delivered and received, and we’re pleased to hear that you’re now happy with it.