I have no idea why it took so long to get the blind. I bought it as a christmas present in good time but the time from order to receipt was ridiculous
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. we're really sorry to hear your blind arrived much later than expected — especially when it was meant to be a Christmas gift.
We understand how frustrating long lead times can be, and this isn’t the experience we want for our customers. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. we're really sorry to hear your blind arrived much later than expected — especially when it was meant to be a Christmas gift. We understand how frustrating long lead times can be, and this isn’t the experience we want for our customers. Your feedback is important to us, and we're continually working to improve our service.