I was initially on the main velux website and finding the correct blind was very confusing. I then spoke to the customer service department and the lady I spoke to was extremely friendly and helpful. She told me to come off the main site and go onto the blinds direct site , she talked me through the process of finding the blind that I required. I had previously ordered the wrong blind , and without her very helpful assistance, I would have ordered the wrong blind again. The main Velux site is very confusing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that navigating the main Velux website was confusing, but we’re so pleased to hear that our customer service team was able to assist you. Our goal is always to make your shopping experience as smooth as possible, and we’re glad the representative could guide you to the Blinds Direct site and help you find the correct blind.