the address that was provided was written incorrectly on the delivery package! apparently is not clear so the package is going back and forth -I STILL DONT KNOW WHERE IT IS
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the concern and confusion caused by the delivery issue.
I’m glad to see that your parcel has now been successfully delivered, and I hope it arrived safely. We sincerely apologise for the trouble you experienced along the way.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the concern and confusion caused by the delivery issue. I’m glad to see that your parcel has now been successfully delivered, and I hope it arrived safely. We sincerely apologise for the trouble you experienced along the way.