Thank you for your feedback. We’re pleased to hear that you’re happy with the product, but we’re sorry the instructions didn’t meet your expectations. We appreciate you bringing this to our attention. We’re always working to improve our guides. If you need any help with installation or have questions, our team is here and happy to assist.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you’re happy with the product, but we’re sorry the instructions didn’t meet your expectations. We appreciate you bringing this to our attention. We’re always working to improve our guides. If you need any help with installation or have questions, our team is here and happy to assist.