The blind is almost transparent compared to the previous orange one we got from you in 2020. Was disappointed not to be able to order the same colour. The price had gone up a fair wee bit since 2020
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind you received did not meet your expectations in comparison to your previous purchase. We understand how important it can be to find the perfect color and we regret that the option you wanted was unavailable. Regarding pricing, we do everything we can to offer competitive rates, though occasional increases can occur due to changing material and production costs.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind you received did not meet your expectations in comparison to your previous purchase. We understand how important it can be to find the perfect color and we regret that the option you wanted was unavailable. Regarding pricing, we do everything we can to offer competitive rates, though occasional increases can occur due to changing material and production costs.