You shipped me an incorrect order and it seems extremely hard to confuse two different blinds with barcodes
Comment by veluxblindsdirect.co.uk:
We sincerely apologize for the inconvenience caused by receiving an incorrect order. While we strive for accuracy in processing and shipping, occasional errors can occur, and we're committed to making this right for you. Please reach out to our customer service team directly with your order details, and we’ll resolve this issue promptly.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We sincerely apologize for the inconvenience caused by receiving an incorrect order. While we strive for accuracy in processing and shipping, occasional errors can occur, and we're committed to making this right for you. Please reach out to our customer service team directly with your order details, and we’ll resolve this issue promptly.